PRIVACY POLICY

Last Updated: 2/12/2026

INTRODUCTION

Tri-anim Health Services, Inc. "Tri-anim", "we", "us", "our") is committed to respecting your privacy and protecting the information you provide to us. This privacy notice ("Notice") applies to personal information about you obtained through www.tri-anim.com (the "Website"), via emails sent to us at email addresses ending in "@tri-anim.com," personal information we may collect when you visit our premises, and other personal information that we may collect from you directly.

This Notice describes how we may collect, process, use, and disclose such information; the rights you have regarding our collection, processing, use, and disclosure of your information; how we safeguard the information we collect; and how to contact us with any questions regarding our privacy practices. By accessing the Website, contacting us, visiting our premises, or otherwise interacting with us, you agree to the collection, use, processing, and disclosure practices and other activities as described in this Notice.

INFORMATION WE COLLECT AND HOW WE COLLECT IT

INFORMATION YOU PROVIDE TO TRI-ANIM

Personal information we collect from you may include:

Contact Information: such as your name, email address, postal address, and phone number.
Account and Login Information: such as your username, password, security questions, and basic details about your account. Some forms on the Website may require you to provide certain information in order to submit the form. You may elect to not provide this information, but doing so may prevent you from using or accessing features on the Website.
Payment Information: In order to access some of our services or purchase our products, you may also be required to provide us with payment information, including credit card number, billing address, shipping address, and other information necessary to complete a purchase. We use a third-party payment processor to collect this information. Unless you otherwise authorize Tri-anim to do so, Tri-anim does not store payment card information after it has been processed for order fulfillment purposes.
Mailing List Data: such as marketing and communications preferences and interests.
Purchase Information: such as information regarding your purchase history with us.
Sensory Information: Audio, electronic, visual or similar information, including photographs and CCTV footage.
Other information you may choose to provide directly to us.

We collect the aforementioned personal information from you so that we can serve you better, and so that we can provide you with our products and services, in addition to the other purposes described in the "How We Use Your Information" section below. For example, we may ask you to provide certain personal information when you wish to purchase a product, when you request a repair service, or when you subscribe to one of our newsletters. Should you choose to enroll in any of our voluntary rewards program, we will use your basic contact information to track your purchases and accumulate points to your account. We also use the information you provide us to initiate returns, issue product safety notices, and communicate with you.

INFORMATION AUTOMATICALLY COLLECTED

Tri-anim may also automatically collect certain information about you when you access or use the Website ("Usage Information"). Usage Information may include your device identifier, IP address, browser type, operating system, and other information automatically collected from your browser regarding your use of the Website, including but not limited to account number, location, time zone, pages visited, and information related to checkout. Please see our "Cookies" section below for more information.

INFORMATION OBTAINED FROM THIRD PARTIES

We may obtain information about you from our affiliates, service providers, business partners, and/or other third parties. Please review the respective privacy policies and your account settings on these platforms for more information.

HOW WE USE YOUR INFORMATION

We may use your personal information for one or more of the following purposes:

to provide, support, personalize, and develop our Website, products, and services;
to process your requests, purchases, transactions, and payments and prevent transactional fraud;
to contact you and respond to your requests and inquiries;
to operate, manage, secure, maintain, improve, develop and promote our business, Websites and premises;
to monitor access to the Website and to protect our business from fraud, money laundering and other financial or business crimes;
for marketing purposes (such as special promotions, direct mail, text messaging, social media newsletters, or offers), including for our and our affiliates’ or business partners’ marketing purposes;
to personalize your experience when visiting our Website and to deliver content, product, and service offerings relevant to your interests, including targeted offers and ads. This information may be used by us and/or our affiliates, to track industry trends and create business or investment analyses. This may include processing your personal information using artificial intelligence ("AI") tools or to train and develop AI models;
to comply with relevant laws or regulations, or to respond to subpoenas or court orders served on us or to bring and defend legal or regulatory claims;
to respond to requests from government agencies, including law enforcement authorities;
in connection with an investigation of fraud, intellectual property infringements, or other activity that is or may be illegal, or which may expose us, our service or content providers, or you to possible legal liability;
if we believe your actions are inconsistent with our user agreements, applicable terms, or policies; or
to protect the rights, property, life, health, security, or safety of Tri-anim, the Website, users of the Website, or any third party.

HOW WE DISCLOSE YOUR INFORMATION

While we do not sell your information for money, we may disclose your information to our affiliates and other parties as described in this Section, which, under some U.S. state privacy laws and in certain circumstances, may be considered a "sale" of your personal information. Please review the "Your Rights" below for information concerning your privacy rights and choices.

Tri-anim may disclose information about you (including, without limitation, personal information we collect) for purposes that are consistent with this Notice or our statements at the point of collection and not prohibited by applicable law. For example, like many businesses, we use cookies, pixels, and similar technology on our website as further described in our section "Cookies" below, and we may disclose your personal information to third parties that we use to provide some of the services on or through the Website, such as third parties that help us analyze site visitor and associated Usage Information, provide relevant advertisements to you, facilitate customer service, conduct promotional email campaigns, conduct customer surveys for internal use, and optimize the Website. These activities may in some cases be considered a "sale" or "sharing" of personal information under certain U.S. state privacy laws and in certain circumstances. Please review the "Your Rights" section below for information concerning your privacy rights and choices. We may also disclose payment card and other necessary information with an outside payment processor.

Tri-anim may also disclose information about you with our affiliates, i.e., businesses controlling, controlled by, or under common control with Tri-anim Health Services, Inc.

We may disclose your personal information to service providers, governmental agencies, regulators, law enforcement or other third parties as necessary or required in connection with the categories described in "How We Use Your Information." We may also disclose your personal information in connection with a potential or actual sale, merger, acquisition, bankruptcy, liquidation, or other transaction in which an affiliate or third party acquires all or any part of our businesses, shares, and/or assets.

We do not use or disclose your sensitive personal information (as defined under applicable laws) without your consent for any purposes other than those permitted by applicable law.

HOW LONG WE KEEP YOUR INFORMATION

We will only keep your personal information for as long as reasonably required to fulfill the purposes for which such personal information was collected and in compliance with applicable laws and regulations. To determine the appropriate retention period for each of the categories of personal information we collect, we consider various factors such as: (i) how long the personal information is needed to provide Website services and otherwise operate our business; (ii) the type of personal information collected; and (iii) whether we are subject to a legal, contractual, or other obligation to retain the personal information (e.g., mandatory data retention laws, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation or disputes).

COOKIES

Cookies are small, sometimes encrypted text files that are stored on computer hard drives and read by websites that you visit. They can be used for various purposes, including to help users navigate websites efficiently, as well as to provide information to the owner of the website. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

HOW DO WE USE COOKIES

When you use our Website, we collect different types of Usage Information by automated means by different types of cookies, which are further described below. Through these technologies, we may also collect information about the website you were visiting before you came to our Website.

Strictly necessary cookies: These cookies are essential to enable you to move around our website and use its features, such as accessing secure areas. Without these cookies, the services on our Website you wish to access cannot be provided.
Analytical/performance cookies: These cookies collect information about how you and other visitors use our Website, for instance, which pages you go to most often, and if you get error messages from web pages. [We use data from these cookies to help test designs and to ensure that a consistent look and feel is maintained on your visit. All information these cookies collect is aggregated and is used only to improve how a website works].
Functionality cookies: These cookies allow our Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for, such as watching a video. Additionally, these cookies can be used to allow an optional service to function. The information these cookies collect may be anonymized and these cookies cannot track your browsing activity on other websites.
Pixel tags: These are also known as a clear GIF or web beacons. These are invisible tags placed on certain pages of our Website but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular device visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.
Tracking URLs: These are used to determine from which referring website our Website is accessed.
Advertising/tracking cookies: These cookies allow our Website to collect data about your online activity to provide you with personalized and targeted advertising on the Website and across different websites and provide us with analytics to improve website functionality and experience. We may use Google Analytics, Informz web tracking, HotJar, or similar tools to help us analyze and assess user interaction with the Website. We may also use vendors, such as Adobe and Google, to place cookies and collect data to enable certain services we use, including advertising, visitor tracking, personalization, site analytics and security services, including reCAPTCHA, and the data may be disclosed to our vendors for these purposes.

What cookies do we use?

The specific cookies used on our Website are as follows:

Category	Cookie Name	Provider
Analytical/Performance	_ga	Google Analytics
Analytical/Performance	__utma	Google Analytics
Analytical/Performance	__utmc	Google Analytics
Analytical/Performance	__utmz	Google Analytics
Strictly Necessary	JSESSIONID	SAP Hybris
Strictly Necessary	ROUTEID	SAP Hybris
Strictly Necessary	kl_csrftoken	Klaviyo
Pixel Tag	_br_uid_2	Bloomreach
Advertising/Tracking	__kla_id	Klaviyo
Advertising/Tracking	kl_sessionid	Klaviyo
Advertising/Tracking	_ssid	Klaviyo

Web browsers often allow you to erase existing cookies from your hard drive, block the use of cookies, and/or be notified when cookies are encountered. Tools from commercial browsers may also not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies, or other similar technologies. For information on disabling Flash cookies, please visit here. If you elect to block cookies, please note that you may not be able to take full advantage of the features and functions of the Website.

You may exercise certain choices regarding the use of Google Analytics cookies by visiting this page, or downloading the Google Analytics Opt-out Browser Add-on.

We do not control any third-party cookies, web beacons or other similar devices that may have been placed in your browser by other websites you have visited and that remain in your browser when you visit our Website.

Do Not Track Signals

Your browser settings may also allow you to transmit a "Do Not Track" signal when you visit various websites. Like many websites, this Website is not configured to respond to "Do Not Track" signals received from browsers. To learn more about "Do Not Track" signals, please click here.

LINKS TO THIRD-PARTY SITES

Bound Tree’s Website may contain links to other websites, including those of third-party organizations which are separate from Bound Tree. Bound Tree is not responsible for the content, privacy practices, or data collection practices of those websites, and this Notice does not govern the use of information collected on such third-party websites. We encourage you to read the applicable terms and privacy policies before using those linked sites.

Information Disclosed to or Received from Third-Party Websites

Please note that Bound Tree does not control who will have access to the information that you choose to disclose with others or make publicly available through third-party pages, including on such social networks, and we cannot ensure that such parties will maintain the security of your information. We are not responsible for the protection, accuracy, or any use or misuse of information that you disclose to or receive from third parties via these third-party pages.

YOUR RIGHTS

Depending on your location and applicable law, you may, under certain circumstances, have some or all of the rights listed below relating to your personal information. Additional information may be found in the specific jurisdictions sections below.

Access your personal information and confirm how your personal information is being processed.
Request the transfer of your personal information to another party or obtain a copy in a structured, machine-readable, or portable format.
Correct or amend your personal information if it is incomplete, inaccurate, or outdated.
Request deletion of your personal information.
Restrict or limit certain types of processing.
Object to or opt-out of processing in certain circumstances, including the right to opt-out of any targeted advertising using your personal information and to object being subject to a decision that is based solely on automated processing (where a decision is taken about you using an electronic system without human involvement) which significantly impacts your rights.
Opt-out of the future sales of your personal information to third parties.
Withdraw (or manage) consent where it is the basis for processing. Where consent is revoked, we will not further process that data unless required or otherwise permitted by applicable law.

If you are a resident of Oregon or Minnesota, subject to certain exclusions, you also have the right to request a list of specific third parties to whom we have disclosed personal information.

These rights are subject to various limitations and exceptions and are not available to individuals in all jurisdictions. If any of the rights listed below are not applicable to you under the law that governs your personal information, we have discretion in providing you with such rights.

Certain applicable laws may also provide you the right to appeal our decisions regarding your rights requests if we do not respond to your requests or do not take action regarding your requests.

To exercise these rights described above, please submit a request to us by emailing us at privacy@tri-anim.com. Your request must provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information, or an authorized representative of such person, and describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the requested personal information relates to you. We will use the information provided in a request solely to verify your identity or authority to make the request.

CALIFORNIA SHINE THE LIGHT LAW

California Civil Code Section 1798.83, known as the "Shine The Light" law, permits our customers who are California residents to request a list of what personal information (if any) we disclosed to third parties for their direct marketing purposes in the last calendar year and the names and addresses of any such third parties. We currently do not, and have not in the preceding calendar year, disclosed any personal information with third parties for their independent direct marketing purposes.

EMAIL COMMUNICATIONS

Should you choose not to receive promotional emails from Bound Tree or any of its affiliate entities listed above, you may opt out of receiving additional promotional email communications by following the unsubscribe link at the bottom of our emails. You may also contact us directly at privacy@tri-anim.com. Please note that even if you opt out of receiving promotional communications from us, we may continue to send you non-promotional emails, such as those related to your orders or product inquiries.

SECURITY

Tri-anim takes measures that are designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. You should be aware, however, that "perfect security" does not exist on the Internet, and there is always the risk that unauthorized persons may access or use your personal information. We will not be responsible or liable for any damages, losses, or causes of action arising out of or in connection with the disclosure of your personal information. You use our Website and send us such information at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

CHILDREN’S PRIVACY RIGHTS

The Website is not intended for, nor targeted to, children under 13. We do not knowingly or intentionally collect information from children under 13. If we learn that we have received information directly from a child who is under the age of 13, we will delete the information in accordance with applicable law.

INFORMATION FOR CALIFORNIA RESIDENTS

This subsection concerning the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and all regulations thereto ("CCPA") applies to individuals who are residents of the State of California. CCPA provides consumers who reside in California with certain rights with respect to their personal information. This subsection is only relevant to you if you are a resident of California as determined in accordance with the CCPA and to personal information that is subject to CCPA. Information required to be disclosed to California residents under the CCPA regarding the collection and processing of their personal information that is not set forth in this CCPA supplement is otherwise set forth in the Notice.

Personal Information Collection: The types of personal information we collect about you depends on the nature of your interaction with us. We collect (and in the past 12 months may have collected) the following categories of personal information: identifiers, commercial information, internet and electronic network activity, inferences, sensory information (i.e. audio, electronic, visual, thermal, and similar information) and other categories of personal information that relate to or are reasonably capable of being associated with you. For additional details about the personal information we collect, please see "Information We Collect and How We Collect It" above.
Personal Information Use: We may use (and in the past 12 months may have used) your personal information for the purposes described in "How We Use Your Information" above and for the following business purposes specified in the CCPA (i.e. auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards; helping to ensure the security and integrity of your personal information as is reasonably necessary and proportionate for these purposes; debugging to identify and repair errors that impair existing intended functionality; short-term, transient use including, but not limited to, non-personalized advertising shown as part of your current interaction with us; performing services, including maintaining or servicing accounts, providing customer service, processing, or fulfilling orders and transactions, verifying customer information, processing payments, providing analytical services, or providing similar services; providing advertising and marketing services to you; undertaking internal research for technological development and demonstration; and undertaking activities to verify or maintain the quality or safety of our services and to improve, upgrade, or enhance our services).
Sources of Personal Information: For details about how, in the last 12 months, we have collected various categories of personal information and from where, please see "Information We Collect" above.
Personal Information Disclosed and Categories of Third-Party Recipients: For additional details on how and to whom we have disclosed personal information in the last 12 months, see "How We Disclose Your Information" above.
"Sharing" and "Selling" Personal Information: As outlined in "How We Disclose Your Information" above, Tri-anim uses certain Tracking Technologies such as Google Analytics. Since the retention of analytics data of the Website by any third party analytics service provider may impact the price of such analytics services for Tri-anim, it may be deemed a "sale" of personal information under CCPA. You have the right to opt out of this type of disclosure of your personal information to third parties and we have provided opportunities on the Website for you to exercise this right including a link that says "Do Not Sell or Share My Personal Information" on our homepage (available here) and a further link in the "Questions or Concerns" section of this Notice. Upon request, we are able to provide details of the categories of personal information we have "sold" to or "shared" (as these terms are defined in CCPA) with third parties, as further explained in the "Your Privacy Rights" section below. In the past 12 months, these categories of personal information typically only included Internet or other similar network activity data and geolocation data obtained through the Website. We also do not have actual knowledge that we "sell" or "share" (as these terms are defined in CCPA) or personal information of consumers under age 16..
Sensitive Personal Information: We do not use or disclose sensitive personal information for purposes other than those specified in Section 7027(m) of the CCPA Regulations.
Retention of Personal Information: For details about how long we retain your personal information, please see "How Long We Keep Your Information" above.
Your Privacy Rights as a California Resident: Subject to certain limitations (including but not limited to our compliance with U.S. state, local and non-U.S. laws, rules, and regulations), California consumers have the right to (1) opt-out of the "sale" or "sharing" of your personal information, (2) request to know more about the categories and pieces of personal information we collect, use, and disclose, as well as the sources from which the personal information is collected and the purposes for collecting such personal information, (3) request deletion of your personal information, (4) request correction of any inaccurate personal information, and (5) not to be discriminated against for exercising these rights, including an individual’s right not to be retaliated against for the exercise of their CCPA rights.

California consumers or their authorized agents may make such a request by contacting us through any of the means described in the "Questions or Concerns" section. We will notify you in writing if we cannot comply with a specific request and provide an explanation of the reasons.

We will contact you to confirm receipt of your request under the CCPA and request any additional information necessary to verify your request. We verify requests by matching information provided in connection with your request to information contained in our records. Depending on the sensitivity of the request and the varying levels of risk in responding to such requests (e.g., the risk of responding to fraudulent or malicious requests), we may request further information such as login access credentials, if applicable, to verify your request. You may designate an authorized agent to make a request under the CCPA on your behalf if you provide a signed agreement verifying such authorized agent’s authority to make requests on your behalf, and we may verify such authorized person’s identity using the procedures above.

AMENDMENTS

Tri-anim reserves the right to change this Notice at any time. The revised Notice will be effective at the time of posting to the Website.

QUESTIONS AND CONCERNS

If you have any questions regarding this Notice or our data processing practices, or to exercise your rights as outlined in this Notice please contact us:

by email at privacy@tri-anim.com
by the "Do Not Sell or Share My Personal Information" link available here
or by mail at:
Tri-anim Health Services, Inc.
5000 Bradenton Ave.
Dublin, OH 43017